Refunds we will review
We will review a request where a charge was duplicated, a payment was completed but the paid service was not activated, an unsupported location prevented us from starting the purchased service, an unauthorized transaction is substantiated, or a material technical failure attributable to BhoomiScan prevented delivery.
Services already delivered
A one-time report, certificate or verification is normally not refundable after it has been generated or delivered because the digital work has been completed. A monitoring plan is normally not refundable for a period after monitoring, vault provisioning or alert processing has begun, except where required by law or where BhoomiScan did not materially provide the purchased service.
Cancellation
You may request cancellation before the next confirmed billing period. Cancellation stops future renewal but does not usually create a partial refund for a period already started. The exact billing cycle and renewal information shown at checkout form part of your purchase confirmation.
How to request a review
Contact us within 7 days of the relevant payment where reasonably possible. Include the account phone or email, transaction reference, payment date, plan and a short explanation. Do not send full card details or banking passwords.
Submit the request through the Contact us page and select the most relevant enquiry type.
Processing time and payment method
If approved, a refund is sent to the original payment method. BhoomiScan generally initiates approved refunds within 7–10 business days; your bank, card issuer or payment provider may take additional time to display the credit.
Taxes will be adjusted where permitted and supported by the applicable tax process. Currency-conversion, cross-border or bank fees charged independently by a financial institution may not be recoverable from BhoomiScan.
Fraud, misuse and statutory rights
We may decline requests involving misuse, repeated consumption of completed digital services, falsified evidence or a breach of the Terms. Nothing in this policy limits a refund, chargeback or other remedy that cannot be excluded under applicable consumer law.